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Data Privacy

At Hotel Scala, we value your privacy and are committed to protecting the personal information you share with us. This Data Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, make a reservation, or stay at our property.

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1. Information We Collect

We may collect the following types of personal information:

  • Reservation Information: Name, contact details (email address, phone number), payment information, and booking preferences.

  • Guest Information: Date of birth, identification documents (such as passports for check-in), and special requests (e.g., dietary or accessibility needs).

  • Website Usage Information: IP address, browser type, cookies, and other technical data when you visit our website.

  • Feedback and Reviews: Comments or reviews provided through surveys or third-party review platforms.

2. How We Use Your Information

Your personal data is used to:

  • Process and manage reservations, payments, and refunds.

  • Enhance your guest experience by fulfilling special requests and preferences.

  • Communicate with you regarding bookings, offers, and updates.

  • Comply with legal obligations, such as record-keeping and reporting requirements.

  • Improve our services through analytics and feedback.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: Third-party vendors (e.g., payment processors, reservation platforms) who assist in delivering our services.

  • Legal Compliance: When required by law or to respond to legal processes, such as subpoenas or court orders.

  • Business Transactions: In case of mergers, acquisitions, or sales of business assets, your data may be transferred to relevant parties.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our website. Cookies help us understand your preferences, improve site functionality, and provide tailored offers.

  • You can manage or disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure encryption for online payments and sensitive data.

  • Regular monitoring of systems for vulnerabilities and breaches.

  • Restricted access to personal information to authorized personnel only.

6. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request access to or correction of your personal information.

  • Data Deletion: Request the deletion of your data, subject to legal or contractual obligations.

  • Withdraw Consent: Opt out of receiving marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

  • Lodge a Complaint: File a complaint with a data protection authority if you believe your rights have been violated.

8. International Data Transfers

If you are located outside the country where Hotel Scala operates, please note that your information may be transferred to and processed in a different jurisdiction. We ensure that adequate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Hotel Scala does not knowingly collect personal information from children under the age of 16 without parental or guardian consent.

10. Updates to This Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the effective date.

11. Contact Us

If you have questions or concerns about this Data Privacy Policy or wish to exercise your rights, please contact us at:

By using our services, you acknowledge that you have read and understood this policy and agree to its terms.

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